Return Policy
We want you to love your product. Pretty simple, right? If you’ve ordered the wrong size or have any other issue, you can always exchange or return your order online so long as:
Your items are unworn, undamaged, in re-sellable condition (i.e. no creases or wear on soles), and in their original packaging.
Your return request is submitted within 30 days of receiving your original order.
We reserve the right to refuse returns that do not meet these criteria. Please note that we cannot accept returns or exchanges placed online at any of our store locations, and in-store purchases cannot be returned via our online portal.
Timing
Once our warehouse has received your return, please allow 2 weeks for a refund or store credit to be issued. If it has been longer than two weeks, please contact us.
Order Changes & Cancellations
Our orders are packaged and shipped out quickly after they are placed to ensure that your boots arrive as soon as possible. Because of this, any changes to your order (including address changes, product changes, or cancellations) must be requested as soon as possible after your order has been placed. We'll do our best to accommodate your request, but cannot guarantee any changes will be able to be made after your order has been placed. Depending on the amount of time after the order has been placed, order changes may be subject to a fee.
Lost or Damaged Goods
Once verified by the carrier, we will replace any lost or goods damaged in transit with a full store credit or replacement of the original order. Lost orders are not eligible for a refund.
Defective/Flawed Products
We stand behind the quality of our products. If you experience any material or craftsmanship flaw, please contact us so that our customer support team can assist. Unauthorized third party purchases are not covered us.
Final Sale
Any items purchased as final sale may not be returned or exchanged.
